FREQUENTLY ASKED QUESTIONS
  • [ACCOUNT LOG-IN] I keyed in the correct password but I still can’t log in!

    Your password is case-sensitive, please ensure that you’ve used the correct characters when entering your password. Alternatively, we recommend you clear your cache and try again. If all methods do not work, please contact our travel specialists for assistance.
  • [ACCOUNT LOG-IN] I have lost my username and password! What should I do?

    Your username is the email used to register your Account. Your password is case-sensitive, please ensure that you’ve used the correct characters when entering your password. You can retrieve your password at any time by clicking on “Forgot password?” link.
  • [CANCELLATION] I paid this booking using my loyalty points and now would like to cancel. What will happen to my Loyalty points?

    If you cancel a booking where your loyalty points were used, no loyalty points will be refunded or reimbursed.
  • [CANCELLATION] I have cancelled my booking wrongly! Can I reinstate the booking?

    Please e-mail us at wowgetaways@scctravel.com.sg.
  • [CANCELLATION] How do I cancel my booking?

    After signing in your account, click “My Bookings” and select the package you wish to cancel. Click on the “Request to Cancel” Button and your booking will be cancelled. A “Cancellation Confirmed” e-mail will be sent to your email.
  • [CANCELLATION] When will I get my refund?

    Refunds, if applicable, will be submitted to our submitted to our bank within 1 working day. From the submission/refund date banks generally take up to 20-30 days to process the refund payment and transfer the funds into your account. The refund should be converted to your local currency by your credit card company. Your statement will ALWAYS show wowgetaways@STSPL somewhere in the subject line.
  • [CANCELLATION] Will I be charged if I cancel my reservation?

    Our cancellation policy varies amongst different services. Some services offer a partial refund while some services are non-refundable. You are strongly recommended to check the cancellation policy before you book.
  • [CANCELLATION] Where can I find the cancellation policy?

    After selecting your package, you will be directed to a “traveller information” page where you’ll enter your personal details. Our cancellation policy for each individual product is highlighted in red. If you’ve completed booking, go to “Manage Booking” where you’ll see the cancellation policy button. Alternatively, you may contact our travel specialist for more information.
  • [SPECIAL REQUESTS] I have more requests after booking! How do I inform you?

    Even after you’ve completed booking with us, please feel free to contact our travel specialists anytime. We will do our best to accede to your requests, however some services will be chargeable. All additional charges will be communicated to you before confirmation.
  • [SPECIAL REQUESTS] Can I request for a Tour Guide that speaks my language?

    Please kindly state your special requirements during the booking. We will do our utmost to arrange your request. However, we cannot guarantee that all special requests can be fulfilled. In such circumstance, we will offer suitable alternative options.
  • [SPECIAL REQUESTS] Can I request for specific requirement/arrangement?

    Please kindly state your special requirements during the booking. We will do our utmost to arrange your request. However, we cannot guarantee that all special requests can be fulfilled. In such circumstance, we will offer suitable alternative options.
  • [GENERAL INFORMATION - PACKAGES] How many days in advance must I make a reservation?

    We recommend our guests to book at least 7 days in advance as packages (transport, accommodation, etc…) do sell out during peak periods and weekends. You may book up to 3 months in advance.
  • [GENERAL INFORMATION - TRANSFERS] Are your vehicles non-smoking?

    Yes, all transports are air-conditioned and no smoking is allowed.
  • [GENERAL INFORMATION - TRANSFERS] How much should I tip the driver?

    We would recommend, although not compulsory, to provide some tipping at your own discretion as a form of appreciation.
  • [GENERAL INFORMATION - TRANSFERS] Do you provide children car seats? (Private)

    No children booster seats are provided. Parents are welcomed to bring their own car seats for safety and comfort.
  • [GENERAL INFORMATION - TRANSFERS] What time will you pick us on departure day? What if I am late?

    A pick-up time will be allocated to you. Please gather and wait at the hotel lobby 15 mins prior to pick-up time. If you missed the transfer, no alternative transport will be provided.
  • [GENERAL INFORMATION - TRANSFERS] What if my flight or ferry is delayed?

    Our driver will be provided with your flight or ferry details and he/she will monitor the status of your arrival. Should you be delayed, he or she will wait for you (private transfer) or reschedule you to the next available departure (shared transfer). Should the delay cause you to arrive between 10pm and 6am, additional surcharges will be imposed.
  • [GENERAL INFORMATION - TRANSFERS] When do I need to book the transfer?

    We recommend guests to book the transfer service at least 2 days in advance.
  • [GENERAL INFORMATION - ACTIVITIES] I have been notified that my activities is cancelled! What should I do?

    Though it rarely happens, activities may be cancelled due to unforeseen circumstances. Local operators will advise you on alternative options.
  • [GENERAL INFORMATION - ACTIVITIES] Do I need to tip my driver and guide?

    Please check the description of the activities as tips are already included in some of the services. For tours that do not require compulsory tipping, we would recommend you to provide some tipping at your own discretion as a form of appreciation.
  • [GENERAL INFORMATION - ACTIVITIES] What do I have to prepare before joining an activity?

    Depending on the genre of tour activity you are participating, we recommend that you prepare some personal items to make your experience more enjoyable. For outdoor activities, we recommend appropriate clothes, comfortable walking shoes, mosquito repellent and raincoats.
  • [GENERAL INFORMATION - ACTIVITIES] Will my tour guide speak my language?

    Most tour guides are English-speaking, however we do offer tours in other languages like Bahasa Indonesia and Mandarin. You may check the language offered in the description of each activity. Do note that if an activity is conducted in your language, that doesn’t mean it is only conducted in your language. Many guides are multilingual and give tours in multiple languages. Do not worry, you will not miss out on the interesting and important information!
  • [GENERAL INFORMATION - HOTEL] Can the hotel store my luggage before check in or after check out?

    Most hotels provide a luggage storing service both before check-in and after check-out either with or without a charge. Please check with the hotel receptionist upon arrival for more information regarding this service.
  • [GENERAL INFORMATION - HOTEL] What amenities does the hotel provide?

    After choosing your preferred hotel, you may scroll to the bottom of the page where there is a list of various service and amenities the hotel provides. You’ll also get to read genuine reviews from guests who have stayed at this hotel previously.
  • [GENERAL INFORMATION - HOTEL] Is there an additional charge for children who are sharing a room with their parents?

    Most hotels allow children to stay in the room with parents. Usually properties will provide breakfast when there is a charge for an extra bed. However, this is dependent on each property's policies and procedures. A baby cot may be provided free of charge by some properties for children under the age of 2.
  • [GENERAL INFORMATION - HOTEL] Can I add an extra bed or baby cot in my room?

    Most properties allow children to stay in the room with parents either with or without an extra bed. Some properties will limit occupancy of a room to 2 adults and 1 child. Only a few will have existing bedding for additional children, so an extra bed is usually required and includes an additional charge. Usually properties will provide breakfast when there is a charge for an extra bed. However, this is dependent on each property's policies and procedures. A baby cot may be provided free of charge by some properties for children under the age of 2.
  • [GENERAL INFORMATION - HOTEL] What is twin / double room? Can I choose if I want twin / double bed?

    Twin room refers to 2 single beds in a room and double room refers to 1 large bed in a room. You may request your preference during booking on our website. We are not able to guarantee your choice and room allocations are subjected to confirmation until upon arrival at the hotel.
  • [GENERAL INFORMATION - HOTEL] Is breakfast included?

    Most hotels do provide breakfasts. However, some hotels may offer promotional room rates which does not offer complimentary breakfast. Please read through the inclusions when booking on our website.
  • [GENERAL INFORMATION - HOTEL] Do the hotels provide airport / ferry terminal transfers?

    Most hotels do not provide any transfers. If you require one, you may book the transfer service on our website.
  • [GENERAL INFORMATION - FERRY] I’ve done the booking on WOWgetaways. How do I get my tickets?

    After completing your booking, you will receive an email to acknowledge your booking. Our travel specialists will process your booking and send you an e-ticket in a separate email. You are not required to print the e-ticket out. You may save it on your mobile phone and show to the individual ferry counter for check-in. Do note that payment does not constitute a confirmed booking. In the rare event that the ferry schedule you’ve selected is not available, we will contact you to offer alternative options.
  • [GENERAL INFORMATION - FERRY] Can I request for pre-assigned seating arrangements?

    No, all ferry operators do not allow for pre-assigned seating arrangements.
  • [GENERAL INFORMATION - FERRY] How many days in advance must I make a reservation?

    We recommend our guests to book at least 2 days in advance as ferry tickets do sell out during peak periods and weekends. You may book up to 3 months in advance.
  • [GENERAL INFORMATION - FERRY] At what age is considered a child? Do I need to purchase tickets for my infant?

    Any child that are 11 years old and below (on the date of travel) is entitled to purchase a child ticket. Infant will be considered as a child; therefore, you are required to purchase a ferry ticket for your infant. Should any child or infant not have a valid ticket during check-in, ferry operators reserve the rights to deny boarding.
  • [GENERAL INFORMATION - FERRY] Can I book my return (two-way) tickets from different ferry operators / ferry terminals? (Incomplete)

    Yes. By booking with WOWgetaways, you enjoy the flexibility of booking tickets from the different ferry operators and between the different ports in Indonesia
  • [GENERAL INFORMATION - TRANSFERS] How do I find my driver?

    Specific instructions will be detailed in the transfer voucher that you will receive via email once the booking is completed.
  • [GENERAL INFORMATION - PACKAGES] At what age is considered a child / infant?

    Any child that is between 2 years old and 11 years old (on the date of travel) is considered a child and is eligible for “child with bed” or “child no bed” fares. Infants must be younger than 23 months to enjoy special infant fares.
  • [GENERAL INFORMATION - PACKAGES] I’ve done the booking on WOWgetaways. What do I do next?

    After completing your booking, you will receive an email to acknowledge your booking. You may receive a separate travel voucher for ferry in a separate email. You are not required to print the travel voucher out. You may save it on your mobile phone. The travel voucher will be used as proof of purchase for all services rendered (Eg. ferry, transport, hotel, etc…). Do note that payment does not constitute a confirmed booking. Should the package you’ve selected is sold out, we will contact you to offer alternative plans or provide a full refund on your booking.
  • [GENERAL INFORMATION - PACKAGES] What is the difference between seat-in coach and private tours?

    Seat-in coach refers to “shared” tours whereby you will join a group of travellers. Private tours means that no other travellers will be joining you. You’ll enjoy the VIP experience whereby a dedicated transport, tour guide and driver is there to assist you during your tour.
  • [GENERAL INFORMATION - PACKAGES] Do I need a valid visa / valid passport to travel?

    Yes, you are solely responsible for ensuring that your passport has at least 6 months’ validity before departure date. You are also solely responsible for getting the necessary visa if you require one to enter a foreign country. Please visit the following websites to check on visa requirements. Singapore Visa requirements - https://www.ica.gov.sg/page.aspx?pageid=96 Indonesia Visa requirements - http://kemlu.go.id/singapore/en/Immigration-Services/Pages/Visa-On-Arrival.aspx
  • [GENERAL INFORMATION - PACKAGES] What is included / excluded in the package?

    Package inclusions and exclusions are displayed on our website. Should you have any questions or require assistance, please contact our Travel Specialists.
  • [GENERAL INFORMATION - PACKAGES] What is twin / double room? Can I choose if I want twin / double bed?

    Twin room refers to 2 single beds in a room and double room refers to 1 large bed in a room. You may request your preference during booking on our website. We are not able to guarantee your choice and room allocations are subjected to confirmation until upon arrival at the hotel.
  • [GENERAL INFORMATION - PACKAGES] What is child with bed and child no bed?

    For children aged 2 years old till 11 years old are required to select either “child with bed” or “child no bed” pricing. For child with bed, an extra push-away bed will be provided. For child no bed, no extra beds will be provided. Both price plans will include hotel breakfast and all other services (Eg. transport, meals, admission tickets, etc…) for the child.
  • [GENERAL INFORMATION - PACKAGES] Will my tour guide speak my language?

    Most tour guides are English-speaking, however we do offer tours in other languages like Bahasa Indonesia and Mandarin. You may check the language offered in the description. Do note that if an activity is conducted in your language, that doesn’t mean it is only conducted in your language. Many guides are multilingual and give tours in multiple languages. Do not worry, you will not miss out on the interesting and important information!
  • [AMEND A BOOKING] How can I change the booking?

    To change the booking, you will be required to cancel your original booking and make a new booking. Please note that any cancellation is subject to the cancellation policy. Any new booking is subject to availability.
  • [AMEND A BOOKING] How do I extend my stay?

    Please create a new booking for the period that you wish to extend. Most of the time, the properties would automatically arrange the same room, so there is no need to change rooms for the extended days.
  • [AMEND A BOOKING] Why is there an amendment charge?

    Amendments made to your booking can result in rate changes. Your request cannot be processed unless the rate change can be charged.
  • [AMEND A BOOKING]  What is the amendment charge and how do I find it?

    All additional amendment charges will be displayed on the travel voucher. The charges vary between services.
  • [AMEND A BOOKING]  I want to change my booking dates. How can I do this?

    Should you required to change the booking dates you must contact us at wowgetaways@scctravel.com.sg as soon as possible. The change of booking dates is subjected to availability at the point of confirmation.
  • [TECHNICAL ISSUE] I cannot make a booking with my credit card. What can I do?

    We are unable to process the booking if we cannot authorize the payment on your credit card. Please contact the card-issuing bank to check on your card’s status.
  • [TECHNICAL ISSUE] I have problems with my booking. What can I do?

    You may incur additional cost for making changes to your booking. Please check the booking conditions indicated inside the confirmation e-mail. For all changes, please e-mail us at wowgetaways@scctravel.com.sg.
  • [TECHNICAL ISSUE] I have problems with regards to the cancellation fee. What can I do?

    Each product has its unique cancellation policy and they are displayed at the booking page. To check these, please click on “Cancellation Policy”. It is also displayed in the confirmation e-mail. If you were to cancel your booking, the cancellation policy will be available for view at the “Manage my booking” page.
  • [TECHNICAL ISSUE] I have problems with regards to the credit card charges. What can I do?

    For non-Singaporean credit card users, the card-issuing banks may impose additional charges for overseas transactions. We regret that this issue is out of our control and you may wish to contact the card issuing bank to clarify.
  • [TECHNICAL ISSUE] I have problems with regards to the vouchers. What can I do?

    Typically you will receive a confirmation e-mail with vouchers within 15 minutes of making the booking. If you do not receive it after the period, please check your junk or spam mail folder. It is also possible to check the booking status by logging on to “Manage by booking” on Wowgetaways website.
  • [TECHNICAL ISSUE] I cannot login to my account. What can I do?

    Please check that you have entered the correct password as it is case-sensitive. If you cannot recall your password, you can retrieve them by using the ‘Forgot Password’ function.
  • [WRITING REVIEWS] Why isn't my Review posted on your website?

    WOWgetaways Reviews are screened by editors before being posted to our website to make sure the content complies with our review criteria. We work hard to approve reviews and get them onto the site as quickly as possible.
  • [PAYMENT AND REFUNDS] How do I get a receipt?

    The receipt is send to your email once you have made your booking.
  • [PAYMENT AND REFUNDS] Can I have a hard-copy receipt sent by post?

    Please note that we only offer an electronic receipt that is send to your email.
  • [PAYMENT AND REFUNDS] When will I get my refund?

    Refunds, if applicable, will be submitted to our bank within 1 working day. From the submission/refund date banks generally take up to 20-30 days to process the refund payment and transfer the funds into your account. The refund should be converted to your local currency by your credit card company. Your statement will ALWAYS show wowgetaways@STSPL somewhere in the subject line.
  • [PAYMENT AND REFUNDS] Can I make a booking using my friend’s credit card?

    Yes, you can use someone else’s credit card for your booking. However, please note that the person needs to be present at the time of booking as 2FA verification is required to complete the booking.
  • [PAYMENT AND REFUNDS] Do you charge my credit card immediately upon confirmation?

    Once you have agreed to the booking conditions and submitted your credit card details, the reservation is then confirmed and a booking voucher will be automatically sent to your email address. The booking voucher must be presented upon utilising the service that you have booked for.
  • [PAYMENT AND REFUNDS] I will not be going anymore. Can my friend use the booking?

    Should you required to change the name of the reservation you must contact us at wowgetaways@scctravel.com.sg as soon as possible. All bookings are application for the change of name except Ferry bookings and subjected to the terms and condition of the service. If you do not contact us to change the guest name, the operator reserve the right to refuse the utilisation of the service.
  • [PAYMENT AND REFUNDS] Is it safe to enter my credit card details?

    2C2P, WOWgetaways’ payment gateway partner, uses Secure Socket Layer (SSL) technology to encrypt all information. 2C2P enforces the use HTTPS for all services using TLS (SSL) and regularly audit the details of the implementation, certificates served, certificate authorities used and the supported ciphers. 2C2P does encrypt all card numbers internally using AES encryption protocol. Card numbers and other sensitive data are stored, decrypted, and processed in an environment separate from the rest of the infrastructure (e.g. API, websites). 2C2P applies anti-DDOS solutions on all payment services and uses HSM for secure key management. 2C2P uses an integrated fraud protection engine to detect and track fraudulent payments in real time. They use the 3DSecure protocol in its various iterations, such as Verified by Visa, MasterCard Secure Code and J/Secure to ensure that you are protected from e-commerce fraud.
  • [PAYMENT AND REFUNDS] Should I speak to my bank before I make a booking?

    In general, you would not be required to speak to your bank before making a booking. However, if you are making a booking from a different country, your bank may block your payment for your security. If you are using your card outside of your home country, it may be advisable to let them know to prevent any inconvenience.
  • [PAYMENT AND REFUNDS] The operator has charged my credit card.

    The operator should not charge your card. If this happens, either a) call us immediately or b) send an email to wowgetaways@scctravel.com.sg we will open an investigation immediately
  • [PAYMENT AND REFUNDS] What do I do if my credit card shows a slightly different charge than what is shown on my receipt?

    The difference is a fee your bank has imposed on the transaction. The global financial crisis has put significant pressure on the profitability of the banking and credit card industries. Therefore, many banks have drastically increased the fees associated with international transactions to recoup losses in other areas. This dubious practice is unfortunately out of our control.
  • [PAYMENT AND REFUNDS] I don’t have a credit card. Can I pay by another method?

    Yes! WOWgetaways offers guest multiple convenient ways to pay, including debit card, Alipay and Union Pay.
  • [PAYMENT AND REFUNDS] When do I pay for my booking?

    Once you have agreed to the booking conditions and submitted your credit card details, the reservation is then confirmed and a booking voucher will be automatically sent to your email address. The booking voucher must be presented upon utilising the service that you have booked for.
  • [PAYMENT AND REFUNDS] Can I pay cash for my reservation?

    To secure your booking, you will be required to make the payment once you have agreed to the booking conditions and submitted your credit card details, the reservation is then confirmed and a booking voucher will be automatically sent to your email address. The booking voucher must be presented upon utilising the service that you have booked for.
  • [PAYMENT AND REFUNDS] What are the charges for taxes

    The tax recovery charges on prepaid transactions are a recovery of the estimated taxes (e.g. sales and use, occupancy, room tax, excise tax, value added tax, etc) that we pay to the operator in connection to your bookings. The operators charge us for certain charges, including such tax amounts. The operators are responsible for remitting these amounts to the applicable taxing jurisdictions. Taxability and the appropriate tax rate vary greatly by location. The actual amounts paid by us to the operators in connection with taxes may vary from the tax recovery charge, depending upon the rates, taxability, etc. in effect at the time of your actual use of the service. In certain jurisdictions, VAT, GST or other similar taxes may be imposed on the booking price or the compensation we retain for its services. The actual tax amounts on our services, if any, may vary depending on the rates in effect at the time of your service. We may retain service fees as additional compensation in servicing your travel booking. Service fees retained by us for its services vary based on the amount and type of hotel booked.
  • [BOOKING] What are taxes and recovery charges?

    The tax recovery charges on prepaid transactions are a recovery of the estimated taxes (e.g. sales and use, occupancy, room tax, excise tax, value added tax, etc) that we pay to the operator in connection to your bookings. The operators charge us for certain charges, including such tax amounts. The operators are responsible for remitting these amounts to the applicable taxing jurisdictions. Taxability and the appropriate tax rate vary greatly by location. The actual amounts paid by us to the operators in connection with taxes may vary from the tax recovery charge, depending upon the rates, taxability, etc. in effect at the time of your actual use of the service. In certain jurisdictions, VAT, GST or other similar taxes may be imposed on the booking price or the compensation we retain for its services. The actual tax amounts on our services, if any, may vary depending on the rates in effect at the time of your service. We may retain service fees as additional compensation in servicing your travel booking. Service fees retained by us for its services vary based on the amount and type of hotel booked.
  • [BOOKING] Are the rates quoted inclusive of all taxes and service charges?

    Yes, all rates quoted are inclusive of all taxes and service charges, unless otherwise stated. Notable exceptions include (but not limit to) ferry departing from Tanjung Pinang and Tanjung Balai where port taxes and reservation fees are payable at the check-in counters.
  • [BOOKING] Are the hotel room rates per person or per room?

    The rates displayed are per room with the exception for hostel where the rates displayed are per person. Please ensure to input the correct number of guests as the rates may change based on occupancy and hotels do limit the number of guests in each room. To avoid additional charges on check-in, please ensure that the number of guests is accurate at booking.
  • [BOOKING] Is it possible to add an extra bed/cot for my child(ren)?

    Different hotels have different policies and procedures with regards to adding extra bed or cot for children. Please note that most hotels limit the occupancy to the maximum of two adults and one child in a room. For avoidance of doubt, please ensure that the number of guests is accurate at the time of booking.
  • [BOOKING] Can I book more than 10 rooms in one booking?

    To book more than 10 rooms, please book them in two or more separate bookings.
  • [BOOKING] Where can I find the cancellation policy?

    The cancellation policy of the services can be found on the search result pages as well as below the service details at check-out. Please read through the cancellation policy carefully before making any booking.
  • [BOOKING] What is the hotel’s rating based on?

    The hotels’ star ratings are provided by the properties in accordance with the regulations in the territories that they are operating in. WOWgetaways is not responsible for these ratings and accepts no liability for their accuracy.
  • [LOYALTY PROGRAMME] Can I redeem my rewards points in conjunction with other promotions?

    Rewards points cannot be redeemed in conjunction with other promotions.
  • [LOYALTY PROGRAMME] - What happens when I cancel my reservation booked with the rewards points?

    All utilized rewards points are non-refundable. If your reservation is booked partially with rewards points, you may receive your refund based on the cancellation policy. However, no rewards points will be refunded.
  • [LOYALTY PROGRAMME] Can I transfer my rewards points to another person?

    All rewards points are non-transferable.
  • [LOYALTY PROGRAMME] Can I exchange my rewards points for cash?

    All rewards points have no cash redemption value.
  • [LOYALTY PROGRAMME] - How do I enrol in WOWgetaways’ loyalty programme?

    You are automatically enrolled in Wowgetaways’ loyalty programme when you sign up as a member. You can earn and redeem rewards points for services purchased on WOWgetaways’ portal.
  • [LOYALTY PROGRAMME] - How do I earn the rewards points?

    For every one dollar that you spent at WOWgetaways’ portal, you will earn 10 rewards points. All purchases will be rounded down to the nearest dollar before the award of rewards points.
  • [LOYALTY PROGRAMME] - When are the rewards points posted?

    The rewards points will be posted 7 days after the last product in your booking is consumed.
  • [LOYALTY PROGRAMME] - Is there a limit to how much rewards points that I can earn?

    There is no upper limit to how many rewards points that you can earn.
  • [LOYALTY PROGRAMME] - Do the rewards points expire?

    The rewards points expire 12 months after the booking date.
  • [LOYALTY PROGRAMME] - What is the minimum number of rewards points before I can make a redemption?

    You will need to have a minimum of 5,000 rewards points and redeeming them will entitle you to 5 SGD discount on your booking. All redemptions must be done in blocks of 5,000 rewards points.
  • [LOYALTY PROGRAMME] - How can I track my rewards points?

    You can log on to your WOWgetaways account and track your rewards points in “My bookings” -> “My Rewards Points”.
  • [LOYALTY PROGRAMME] - How do I redeem the rewards points?

    To redeem, choose the option of redeeming rewards points when you are checking out your cart at Wowgetaways’ portal. It will display how much rewards points that you have and how much discount that you will enjoy if you were to redeem them.
  • [CHECK BOOKING STATUS] When do I get a confirmation email?

    In most of the cases, you will receive an email along with the booking voucher link within 30 minutes of you making the booking. Should you not receive after this time, please check your junk mail and/or spam folder. You can also check your booking status by signing in to "My Bookings" via the website. Should you not receive the booking voucher, please contact us at wowgetaways@scctravel.com.sg as soon as possible.
  • [CHECK BOOKING STATUS] Where can I check my booking details and status?

    You can check your booking status by signing in to "My Bookings" via the website.
  • [CHECK BOOKING STATUS] Why is there no record at the operator?

    All bookings are instantly confirmed. If the operator has no record of your booking, please contact us immediately at wowgetaways@scctravel.com.sg. Our contact details are displayed on the booking voucher. Ask the operator to call us directly and pass the phone to you.
  • [CHECK BOOKING STATUS] Can I change the name on my reservation?

    Should you required to change the name of the reservation you must contact us at wowgetaways@scctravel.com.sg as soon as possible. Except for ferry booking, all bookings are applicable for the change of name, additional charges may apply. If you do not contact us to change the guest name, the operator reserve the right to refuse the utilisation of the service.
  • [CHECK BOOKING STATUS] Can I check in without the booking voucher?

    If you do not present your booking voucher that you used to make the booking, you may experience problems checking in or utilising the service.
  • [CHECK BOOKING STATUS] Can I have the official confirmation from the property for visa purposes?

    WOWgetaways will issue the booking voucher with your booking details as official confirmation. If your embassy does not accept this as proof for your visa application, you will need to contact the property directly for the property letter to guarantee your booking.
  • [CHECK BOOKING STATUS] Can you resend the booking voucher to me?

    Just by signing in to “My Bookings” via the website and clicking on the “Print Voucher” or “Send Voucher” link, we would be able to get access to your booking voucher.
  • [CHECK BOOKING STATUS] How do I know that my documents have been received by WOWgetaways?

    Once you have agreed to the booking conditions and submitted your credit card details, the reservation is then confirmed and a booking voucher will be automatically sent to your email address.
  • [CHECK BOOKING STATUS] I don’t want to send my credit card details. Can I pay directly to the property?

    No. The rates listed on WOWgetaways’s website are only available through our service. Rates offered directly are typically higher. In addition, you benefit from earning WOWgetaways loyalty rewards points that can be used for future bookings on any of the WOWgetaways bookings available through our website. We cannot guarantee either the rate or the availability of any booking you make directly with the property.
  • [CHECK BOOKING STATUS] I have submitted my booking and have not received my booking voucher.

    In most of the cases, you will receive an email along with the booking voucher link within 30 minutes of you making the booking. Should you not receive after this time, please check your junk mail and/or spam folder. You can also check your booking status by signing in to "My Bookings" via the website. Should you not receive the booking voucher, please contact us at wowgetaways@scctravel.com.sg as soon as possible.
  • [CHECK BOOKING STATUS] Is it safe to send my documents?

    2C2P, WOWgetaways’ payment gateway partner, uses Secure Socket Layer (SSL) technology to encrypt all information. 2C2P enforces the use HTTPS for all services using TLS (SSL) and regularly audit the details of the implementation, certificates served, certificate authorities used and the supported ciphers. 2C2P does encrypt all card numbers internally using AES encryption protocol. Card numbers and other sensitive data are stored, decrypted, and processed in an environment separate from the rest of the infrastructure (e.g. API, websites). 2C2P applies anti-DDOS solutions on all payment services and uses HSM for secure key management. 2C2P uses an integrated fraud protection engine to detect and track fraudulent payments in real time. They use the 3DSecure protocol in its various iterations, such as Verified by Visa, MasterCard Secure Code and J/Secure to ensure that you are protected from e-commerce fraud.
  • [CHECK BOOKING STATUS] What do I have to show to the when I check in?

    You need to present, the booking voucher and the same credit card used to make the booking.
  • [CHECK BOOKING STATUS] What is the booking voucher?

    The booking voucher indicates you have a confirmed booking with WOWgetaways. It is an email along with the booking voucher link, sent to you at the time we sent you the confirmation email. It must be presented to at the time you are utilising the service. In most cases, you will receive an email along with the booking voucher link within 30 minutes of you making the booking. Should you not receive it after this time, please check your junk mail and/or spam filters. You can also check your booking status by signing in to "My Bookings" via the website.
  • [CHECK BOOKING STATUS] What should I do if the credit card that I used to confirm the booking is invalid or has been cancelled?

    If your card has become invalid or has been cancelled, please contact us to avoid any problems upon utilising the service.
  • [CHECK BOOKING STATUS] Where will my credit card details be stored after I have submitted them?

    2C2P, WOWgetaways’ payment gateway partner, doesn’t store the details. 2C2P is fully compliant with PCI DSS 3.2 and certified as a Level 1 Service Provider, which is the key security standard within the payments industry. It is regularly assessed for PCI DSS Compliance by Trustwave, a QSA for the Payment Card Industry Security Standards Council.