PRIVACY POLICY

SCC Travel Services Pte Ltd ("STS") is committed to respecting your privacy and complying with applicable data protection and privacy laws. This Privacy Policy applies to all persons and entities that access this website located at the URL: [www.wowgetaways.com] ("Site"), and to all products and services provided by or offered through STS in accordance with the Terms and Conditions.

We have provided this Privacy Policy to assist you to understand how STS processes and manages the Personal Data you have provided to us, as well as to assist you in making an informed decision before providing us with any of your Personal Data. Please read the following carefully to understand our views and practices regarding your Personal Data and how we will treat it.

All capitalised terms in this Privacy Policy shall have the same meaning as set forth in the Terms of Use, unless otherwise specified.


Acceptance

By accessing the Site and/or using our Services, you hereby acknowledge that you have read and agree to accept and be bound by the terms of this Privacy Policy (together with our Terms and Conditions and any other documents referred to on it), and you consent to the collection, use, transfer, retention and disclosure of Personal Data in accordance with the terms of this Privacy Policy.


A. Information collection

STS may collect information and data which can be used to directly or indirectly identify an individual who is a natural person ("Personal Data"), including information and data that you provide to us or is provided to us by any person authorised by you.

For example, when you register for a user account with the Site, you may be asked to complete a registration form which requires you to provide information such as your name, email address, telephone number & passport number. You may also provide to us additional contact information in your account profile, including but not limited to customer name, customer contact address, mobile number, passenger passport number, passport expiry date, nationality, country of issue and other information that we may describe to you at the point of collection.

When you contact our customer service officers or other STS officers, we keep records of the communications between you and us.

We record and retain details of your activities, including any purchase or use of products and services (such as Ferry tickets, Accommodation, Transfers, Activities & Tours, Attraction Tickets and Insurance), for legal and/or business purposes. If you make purchase transactions online through the Site, you may be required to provide information related to your payment instrument (such as credit cards), including information about your payment instrument organisation, the last few digits of your payment instrument number, the security code, and the expiration date of your payment instrument, directly to our payment service provider.

When you browse our website, you generally do so anonymously. Please note however that our website automatically collects statistical data such as IP addresses, browser software, operating system, pages viewed, etc.

Where you provide us with any Personal Data relating to a third party (e.g. information of your spouse, children, parents, and/or employees), by submitting such information to us, you represent to us that you have informed and obtained the consent of such third party concerned to allow STS to collect, use and/or disclose information of such third party as described in this Privacy Policy.


B. Purposes for the collection, retention, use and disclosure of Personal Data

If you provide any personal data to us, you consent (or shall have procured the relevant consent from third parties) to our collection, retention, use and disclosure of that personal data for the following purposes:

  • (a) processing the personal data in accordance with your instructions, such as your registration as a user of the Site
  • (b) providing you with customer service, managing and responding to your queries and requests, and resolving complaints;
  • (c) providing our product offerings and Services to you and/or your end users;
  • (d) managing the administrative and business operations of STS and complying with risk control, and legal compliance policies and other internal policies and procedures, requirements, measures, arrangements for sharing data and information within STS;
  • (e) analysing your use of our Services so as to help us improve, review, develop and efficiently manage the Services offered to you;
  • (f) making such disclosures as may be required for any of the above purposes or as required by applicable law or in respect of any claims or potential claims brought against us or to comply with a subpoena, court order, direction of applicable regulatory authority or other legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request; and
  • (g) any other purposes which are reasonably related to the aforesaid.

As the purposes for which we may collect, use, disclose or process your Personal Data depend on the circumstances at hand, such purpose(s) may not appear above. However, we will notify you and obtain your consent for such other purpose(s) at either the time of the collection of your Personal Data or at the time of the use, disclosure or processing should your Personal Data be already collected, unless processing of your Personal Data without your consent is permitted by law.


C. Disclosure of Personal Data

You agree that we may disclose and transfer (whether in Singapore or to a location outside of Singapore) your personal data to third party service providers engaged by us at our sole discretion to assist with providing you with our Services (including providing customer services to you, contacting you regarding promotions products and services, and conducting payment processing services) (the "Third Party Service Providers"). These Third Party Service Providers may be located in Singapore or outside of Singapore, and are under a duty of confidentiality to us and are only permitted to use your personal data in connection with the purposes specified above, and not for their own purposes.

Any personal data supplied by you will be retained by us for legal and/or business purposes and will be accessible by our employees for or in relation to any of the purposes stated in Section B above, and will be retained and/or processed by any Third Party Service Providers engaged by us for or in relation to any of the purposes stated in Section B above.


D. Transfer of Personal Data

As part of providing you with our Services, we may need to transfer your personal data from your jurisdiction to our Third Party Service Providers located overseas (including Indonesia, Malaysia, United States of America and Thailand) to store and process such personal data on your behalf pursuant to this Privacy Policy. You acknowledge and agree that any such overseas transfer or processing of your personal data is necessary to process and administer your customer account and to provide you with our Services and you consent to the same. Where your Personal Data is to be transferred out of whichever country you access this Site from, we will seek to comply with the applicable laws in doing so.


E. Management of Personal Data

We will take reasonable efforts to ensure that your Personal Data is accurate and complete, if your Personal Data is likely to be used by STS to make a decision that affects you, or disclosed to another organisation. However, this means that you must also update us of any changes in your Personal Data that you had initially provided us. We are not responsible for relying on inaccurate or incomplete Personal Data arising if you fail to update us of changes in your Personal Data that you had initially provided us with.

You have the right to request from us Personal Data about you held by STS. If you wish to access, update or otherwise change or remove any information that you provide to us, please contact our Data Protection Officer at the email address specified at Section I below. Any access request may be subject to a fee to meet our costs in providing you with Personal Data about you held by STS. Such access request fees will be notified to and paid by you before we proceed with providing you the relevant information requested.

In exceptional circumstances, STS may deny you access to your Personal Data but, to the extent possible under applicable laws, we will provide you with an explanation of the reason(s) why we are doing so.


F. Protection of Personal Data

To safeguard your Personal Data, all electronic storage and transmission of personal data are secured with the appropriate security technologies. We have reasonable security arrangements to ensure that your Personal Data is adequately protected and secured from any unauthorised access, collection, use, disclosure, copying, modification, leakage, loss, damage and/or alteration of your Personal Data. However, we cannot assume responsibility for any unauthorised use of your Personal Data by third parties which are wholly attributable to factors beyond our control.

We also have in place measures that ensure that your Personal Data in our possession or under our control is destroyed and/or anonymized as soon as it is reasonable to assume that (i) the purpose for which that Personal Data was collected is no longer being served by the retention of such Personal Data; and (ii) retention is no longer necessary for any other legal or business purposes.


G. Marketing and Advertising

You have the right to ask us not to process your Personal Data for marketing purposes. We will inform you and obtain your consent before we use your Personal Data for such purposes or if we intend to disclose your Personal Data to any third party for such purposes. You can exercise your right to opt out of such processing by marking on the relevant forms we used to collect your data.

Even after you have given us your consent for your Personal Data to be used for marketing purposes, you may, at any time thereafter, withdraw your consent by contacting us at email address specified at Section I below.


H. Use of cookies

Our website uses cookies for navigation purposes. Please refer to our cookie policy for more information.


I. Third party links

Our Site may, from time to time, contain links to third party sites and websites of affiliates. This Privacy Policy does not apply to these third party sites or co-branded sites. The privacy policies of those other parties may differ from ours, and we have no control over the information that you submit to those third parties. You should read the relevant privacy policy for those third party sites and co-branded sites before responding to any offers, products or services advertised by those parties. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these third party sites.


J. Minors

STS cannot distinguish the age of persons who access and use its websites. If a minor (according to applicable laws) has provided STS with Personal Data without parental or guardian consent, the parent or guardian should contact STS to remove the relevant Personal Data and unsubscribe the minor.


K. Changes to our Privacy Policy

STS reserves the right to vary or amend this Privacy Policy from time to time by posting the amended Privacy Policy on this Site. Any use of the Site or our Services after the amendment of this Privacy Policy will be deemed an acceptance of the amended Privacy Policy by you. If you do not agree to the amended Privacy Policy, you should your account and/or cease using the Site and our Services.

If we make any material changes to the Privacy Policy, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective.

Please check this page from time to time as the changes, variations and corrections to the Privacy Policy are binding on you.

This policy was last modified on 31st August 2017.


L. Contacting Us

Any questions or feedback relating to your Personal Data or our Privacy Policy are to be directed to our Data Protection Officer at the following address:

Email: dpo@scctravel.com.sg
Write in: SCC Travel Services Pte Ltd. 1 Maritime Square, #07-01 HarbourFront Centre, Singapore 099253

Please give us a reasonable amount of time to attend to your request as we may, at times, receive large volumes of email requests of varying nature.

Please note that if your Personal Data has been provided to us by a third party (e.g. a referrer), you should contact that organisation or individual to make such queries, complaints, and access and correction requests to STS on your behalf.